We love rewarding our loyal customers and by signing up to Maggie's Food Club, you become eligible for ...

We love rewarding our loyal customers and by signing up to <a href="https://shop.maggiebeer.com.au/food-club/" target="_blank" rel="noopener noreferrer" class="fr-green">Maggie&apos;s Food Club</a>, you become eligible for a range of exclusive, limited offers, promotions, benefits and discounts! Join Maggie&apos;s Food Club here:&#xA0;<a data-fr-linked="true" href="https://www.maggiebeer.com.au/account/register" id="isPasted" target="_blank" rel="noopener noreferrer" class="fr-green">maggiebeer.com.au/account/register</a>&#xA0;&#xA0;<hr> FURTHER INFORMATION<a href="https://maggie-beer.gorgias.help/en-US/what-are-the-benefits-of-being-a-maggie-food-club-member-1318137" class="fr-green">What are the benefits of being a Maggie Food Club member?</a><a href="https://maggie-beer.gorgias.help/en-US/why-can-i-not-confirm-my-order-1318058" class="fr-green">Why can I not confirm my order?</a>

How do I sign up to Maggie's Food Club?

We love rewarding our loyal customers and by signing up to <a href="https://shop.maggiebeer.com.au/food-club/" target="_blank" rel="noopener noreferrer" class="fr-green">Maggie&apos;s Food Club</a>, you become eligible for a range of exclusive, limited offers, promotions, benefits and discounts! <div class="des wysiwyg-text-align-center" style="margin-left: 40px;">Free Membership for All Join the Maggie Beer Food Club free of charge!</div><div class="des wysiwyg-text-align-center" style="margin-left: 40px;">&#xA0;</div><div class="des wysiwyg-text-align-center" style="margin-left: 40px;">A Welcome Treat</div><div class="details wysiwyg-text-align-center"><div class="content wysiwyg-text-align-justify"><div class="des wysiwyg-text-align-center" style="margin-left: 40px;">Receive 10% off your first online order with Maggie Beer. Excludes chilled deliveries, cellar items &amp; eGift Cards.</div><div class="des wysiwyg-text-align-center" style="margin-left: 40px;">&#xA0;</div><div class="des wysiwyg-text-align-center" style="margin-left: 40px;">Cheaper Shipping&#x2026;.Always</div></div><div class="content wysiwyg-text-align-center"><div class="des wysiwyg-text-align-center" style="margin-left: 40px;">Spend $80 or more and receive free standard shipping all year round</div><div class="des wysiwyg-text-align-center" style="margin-left: 40px;"> </div></div><div class="content wysiwyg-text-align-center"><div class="des" style="margin-left: 40px;">Members Only Offers Enjoy exclusive competitions, offers and promotions</div></div><div class="content wysiwyg-text-align-justify" style="margin-left: 40px;"> </div></div><div class="details"><div id="isPasted" style="margin-left: 40px;">Find to Know Find out first about new products, new recipes and more</div><div class="des wysiwyg-text-align-center" style="margin-left: 40px;"> </div><div class="content wysiwyg-text-align-justify"><div class="des wysiwyg-text-align-center" style="margin-left: 40px;">Monthly Newsletter&#xA0; Personally written by Maggie herself, recapping her current adventures and happenings in her life!</div><div class="des wysiwyg-text-align-center">&#xA0;&#xA0;</div><hr> FURTHER INFORMATION<a href="https://maggie-beer.gorgias.help/en-US/how-do-i-sign-up-to-maggie-s-food-club-1318130" class="fr-green">How do I sign up to Maggie&apos;s Food Club?</a><a href="https://maggie-beer.gorgias.help/en-US/do-you-have-any-current-promotions-or-discounts-1318054" class="fr-green">Do you have any current promotions or discounts?</a><a href="https://maggie-beer.gorgias.help/en-US/why-can-i-not-confirm-my-order-1318058" class="fr-green">Why can I not confirm my order?</a></div></div>

What are the benefits of being a Maggie Food Club member?

We're sorry to hear you are having trouble logging into your account with us. The simplest way to reset your password ...

We&apos;re sorry to hear you are having trouble logging into your account with us. The simplest way to reset your password is to <a href="https://www.maggiebeer.com.au/account/login#login" target="_blank" rel="noopener noreferrer" class="fr-green">&quot;Login&quot; to your account</a> at the top-right corner of our website.This will provide you with the option to sign up, log in, or reset your password. Simply enter your email address and we will send you a new password via email.<img src="https://attachments.gorgias.help/0e8PW74oWEw2DnpG/hc/eynJd7Og4379ERow/2025050507-6a60fc63-3e24-4577-a739-889a52f9842a-mbp_forgot_password.png" style="width: 300px;" class="fr-fic fr-dib"> If you do not receive an email to reset your password, please check your spam or junk folder, as our emails may be automatically filtered. If you have checked this folder and still haven&apos;t received an email, please reach out to our Customer Service Team and they will be able to manually reset your password. Alternatively, you can update the details directly through your online account: <a data-fr-linked="true" href="https://www.maggiebeer.com.au/account?view=personal-details" target="_blank" rel="noopener noreferrer" class="fr-green">maggiebeer.com.au/account-personal-details</a><img src="https://attachments.gorgias.help/0e8PW74oWEw2DnpG/hc/eynJd7Og4379ERow/2025050507-d9ebcd02-8642-48dc-a996-cbc45d7819f2-mbp_reset_password.png" style="width: 661px;" class="fr-fic fr-dib"> &#xA0;<hr>&#xA0;FURTHER INFORMATION<a href="https://maggie-beer.gorgias.help/en-US/how-can-i-talk-to-a-real-person-1318100" class="fr-green">How can I talk to a real person?</a><a href="https://maggie-beer.gorgias.help/en-US/why-haven-t-you-responded-to-my-enquiry-yet-1318057" class="fr-green">I haven&apos;t yet received a response to my enquiry?</a>

How do I reset my password?

If you have recently placed an order with us, we will keep you updated every step of the way ...

We recognise the care and thoughtfulness that goes into sending a gift and we aim to make the process as simple as possible. By sending updates to you as the purchaser, we can keep you informed of the status of your order.If you have recently placed an order with us, we will keep you updated every step of the way!&#xA0;We understand that a large majority of our products are purchased as gifts and are often a surprise! For this reason, we limit our correspondence to the purchaser through the contact information provided at checkout.We will provide you with the most up-to-date information we have available, including the following:<ul><li class="wysiwyg-text-align-justify" style="font-size: 16px;">Order Confirmation, including a copy of your receipt / invoice;</li><li class="wysiwyg-text-align-justify" style="font-size: 16px;">Dispatch Confirmation, including a live tracking link;</li><li class="wysiwyg-text-align-justify" style="font-size: 16px;">Major Updates, including unsuccessful deliveries or potential delays; and</li><li class="wysiwyg-text-align-justify" style="font-size: 16px;">Successful Delivery notifications.</li></ul>&#xA0;<hr> FURTHER INFORMATION<a href="https://maggie-beer.gorgias.help/en-US/do-you-contact-the-recipient-what-notifications-do-you-send-1318046" class="fr-green">Do you contact the recipient? What notifications do you send?</a><a href="https://maggie-beer.gorgias.help/en-US/why-do-i-keep-receiving-promotional-emails-texts-from-you-1318108" class="fr-green">Why do I keep receiving promotional emails / texts from you?</a><a href="https://maggie-beer.gorgias.help/en-US/how-do-i-unsubscribe-1318143" class="fr-green">How do I unsubscribe?</a>

Why do I keep getting emails from Maggie Beer Products?

We love to reward our loyal customers and occasionally send exclusive deals to a select group of subscribers ...

If you have subscribed to <a href="https://shop.maggiebeer.com.au/food-club/" target="_blank" rel="noopener noreferrer" class="fr-green">Maggie&apos;s Food Club&#xA0;</a>or newsletter, we will send you notifications of all current promotions, offers and exclusive information! We love to reward our loyal customers and occasionally send exclusive deals to a select group of&#xA0;subscribers.You will be the first to know about all our special offers, for all the special occasions in life!&#xA0;&#xA0;&#xA0;<hr> FURTHER INFORMATION<a href="https://maggie-beer.gorgias.help/en-US/do-you-contact-the-recipient-what-notifications-do-you-send-1318046" class="fr-green">Do you contact the recipient? What notifications do you send?</a><a href="https://maggie-beer.gorgias.help/en-US/why-do-i-keep-getting-emails-from-maggie-beer-products-1318096" class="fr-green">Why do I keep getting emails from Maggie Beer Products?</a><a href="https://maggie-beer.gorgias.help/en-US/how-do-i-unsubscribe-1318143" class="fr-green">How do I unsubscribe?</a>

Why do I keep receiving promotional emails / texts from you?

We're sorry to hear that you no longer wish to receive our promotional emails. We provide the option for ...

We&apos;re sorry to hear that you no longer wish to receive our promotional emails.&#xA0;We provide the option for our loyal customers to unsubscribe within every promotional email! Simply scroll to the end of the email in question and click the link that says &quot;unsubscribe&quot;. This will open a new window confirming your request!<img alt="Screen_Shot_2023-04-19_at_4.43.34_pm.png" src="https://hsfiles.gorgias.help/gm/help-centers/73742/attachment/48ee8544-6622-40f0-b1d5-4fa75b596437.png" class="fr-fic fr-dii">&#xA0;Alternatively, you can update the details directly through your online account:&#xA0;<a data-fr-linked="true" href="https://www.maggiebeer.com.au/account?view=personal-details" id="isPasted" target="_blank" rel="noopener noreferrer" class="fr-green">maggiebeer.com.au/account-personal-details</a><img src="https://attachments.gorgias.help/0e8PW74oWEw2DnpG/hc/eynJd7Og4379ERow/2025050507-d3de436d-3937-431b-b50e-51f0ce03c792-mbp_update_notifications.png" style="width: 686px;" class="fr-fic fr-dib">It&apos;s that simple!&#xA0; We understand that errors can sometimes occur, so our&#xA0;<a href="https://www.maggiebeer.com.au/pages/contact" target="_blank" rel="noopener noreferrer" class="fr-green">Customer Service Team</a>&#xA0;is also able to place a request on your behalf to remove you from our subscription list. However, please note that this process may take some time to take effect.&#xA0;Please note that once you have unsubscribed, you will no longer receive the newsletter, any special offers, or exclusive Food Club recipes. We can&apos;t undo this! If you change your mind after cancelling your membership, you will need to rejoin.&#xA0;&#xA0;<hr> FURTHER INFORMATION<a href="https://maggie-beer.gorgias.help/en-US/why-do-i-keep-getting-emails-from-maggie-beer-products-1318096" class="fr-green">Why do I keep getting emails from Maggie Beer Products?</a><a href="https://maggie-beer.gorgias.help/en-US/why-do-i-keep-receiving-promotional-emails-texts-from-you-1318108" class="fr-green">Why do I keep receiving promotional emails / texts from you?</a>

How do I unsubscribe?

We're sorry to hear that you no longer wish to be a member of Maggie's Food Club! Once you ...

We&apos;re sorry to hear that you no longer wish to be a member of <a href="https://shop.maggiebeer.com.au/food-club/" target="_blank" class="fr-green" rel="noopener noreferrer">Maggie&apos;s Food Club</a>!Once you cancel your Food Club membership with Maggie, you will no longer receive the newsletter, special offers, or exclusive Food Club recipes.&#xA0; Please note that we can&apos;t undo this! If you change your mind after cancelling your membership, you will have to join again. <a href="https://maggie-beer.gorgias.help/en-US/how-do-i-unsubscribe-1318143" class="fr-green">Maybe unsubscribe instead?</a> <hr> FURTHER INFORMATION<a href="https://maggie-beer.gorgias.help/en-US/why-do-i-keep-getting-emails-from-maggie-beer-products-1318096" class="fr-green">Why do I keep getting emails from Maggie Beer Products?</a><a href="https://maggie-beer.gorgias.help/en-US/why-do-i-keep-receiving-promotional-emails-texts-from-you-1318108" class="fr-green">Why do I keep receiving promotional emails / texts from you?</a><a href="https://maggie-beer.gorgias.help/en-US/how-do-i-unsubscribe-1318143" class="fr-green">How do I unsubscribe?</a>

What happens when I cancel my membership?

We’re here to help! Click "Contact Us" to send our team a message.

If you have an existing order, please include your invoice number. For order issues, kindly attach any photos to help our team.

We’re here to help!
Our friendly team is available Monday to Friday from 9am to 5pm Sydney time, excluding public holidays.

Welcome to the Maggie Beer Products Help Centre!

Account support for Maggie's Food Club members.

My Account: Food Club & Upstreet

Payment & Account Support

My Account: Maggie's Food Club

How do I place a corporate order?

How do I set up a corporate account?

What are the payment options for corporate orders?

Why can't I find the hamper I want to order?

Can I order a custom corporate hamper?

Is my order eligible for a bulk discount?

Who do I contact for assistance with my corporate order?

Corporate Orders & Information

How do I add my logo (branding) to my corporate hampers?

Can I personalise the card message for each hamper?

Can I send my own cards to be included with my hampers?

Can I include additional items in my hampers?

Corporate Branding Enquiries

What corporate delivery options do you offer?

What information do I need to include if I am shipping to a business?

How do I ensure smooth delivery when sending multiple hampers to one address?

What should I do if I entered the wrong delivery address?

How do I track my corporate order?

What information do you need for a bulk order?

Corporate Delivery Information

What are the recommended last order dates for corporate Christmas hampers?

Can I place a corporate order now for delivery closer to Christmas?

What do I need to know about corporate Christmas deliveries?

Can I send you additional items to include in my corporate Christmas hamper order?

When will my Christmas corporate order be dispatched?

A Very Corporate Christmas

Corporate Enquiries

How can I talk to a real person?

I haven't yet received a response to my enquiry?

How can I share my experience and feedback?

Are you able to provide a donation for our fundraiser?

General Information

How do I place an order?

Can I place an order from outside Australia?

Can I ship to multiple addresses?

Do I need an account to checkout?

Why can I not confirm my order?

Can I add a gift card and message to my order?

Does my card message have to be typed in English?

Why can I not select my required suburb?

Why can I not select a preferred date?

Why are there no shipping options available?

Before Ordering

Can I edit or make changes to my order once it has been placed?

How do I know my order has been placed?

I haven't received a confirmation email?

I have a duplicated order, what can I do?

After Ordering

Placing an Order

Which payment methods do you accept?

What is PayPal?

What is Afterpay?

What is zipPay?

What is Google Pay?

What is Apple Pay?

Payment Methods

Do you include the invoice in the delivery?

How do I know my credit card details are safe?

Will my order be processed in AUD?

Why haven't I been charged 10% GST on my hamper?

My credit card details are being declined. Why?

Why do I have a payment pending on my account statement?

Payment Support

Do you have any current promotions or discounts?

Why is my discount code not working? How to apply a code.

Can I use my online gift voucher at any of Maggie's venues?

My gift voucher does not work. What do I do?

Gift Vouchers & Promotions

What does "dispatch" mean?

When will you dispatch my order?

Where are my items shipped / dispatched from?

Why am I being charged shipping per product?

Will all of my ordered items arrive together?

Do you contact the recipient? What notifications do you send?

Will the delivery driver call upon arrival?

What if no one is available at the delivery address at the time of delivery?

I have received a delivery notification, but what does it mean?

Can I choose when my order is delivered?

Can I request a specific time of delivery for my order?

Do you deliver to PO Boxes and Parcel Lockers?

What Is Authority to Leave (ATL)?

What is a Proof of Delivery (POD)?

What is the Australia Post App?

Are there any shipping delays?

How long does delivery take?

How do I track my order?

General Shipping & Tracking Information

What delivery options do you offer and what do they cost?

Standard Delivery with Australia Post

Express Delivery with Australia Post

Same Day, Next Business Day & Preferred Day Delivery (SYD)

Preferred Day Delivery - BNE & MEL

Chilled Delivery - Cheese Hampers

Weekend Delivery

Click & Collect

International Delivery - NZ Only

Delivery Options

Can I have my order delivered to a hospital?

My order hasn't arrived yet. What can I do?

Can I redirect my order to a new address after it has been dispatched?

Why is my tracking currently unavailable?

Why is my order awaiting collection from the Post Office (LPO)?

What are "Delivery Instructions" and why were they not followed?

Why didn't the courier leave my parcel, even with authority to do so?

My order has been "Returned To Sender". What happens now?

I think my order was delivered to the wrong address, what can I do?

Who sent me my lovely gift?

Delivery Issues & Questions

Shipping: Dispatch & Delivery

Why have you asked me for photos?

My order arrived damaged / faulty. What can I do?

I received an incorrect item. What can I do?

There is an item missing from my order. What can I do?

The cardboard of my order arrived torn. Why?

Damaged, Faulty & Incorrect Items

Why have I been charged a redelivery / returns fee?

How long will it take for me to receive my refund?

How will I receive my refund?

How do I return my purchase if I change my mind?

Can I return or exchange my cheese hamper?

Returns & Cancellations

Order Issues & Resolutions

Where can I buy the keto gummies I'm seeing advertised?

The item I want is out of stock, will it be available soon?

Why have you substituted an item in my hamper?

What do you mean by "short date, still great"?

What is the shelf-life of your products, when do they expire?

Do your products cater to allergies or dietary requirements?

Where can I buy Maggie's products in-store?

How can I buy your products at wholesale?

Why can't I order your fridge / freezer items online?

Can I modify or customise a hamper?

Can I add a pantry item to a hamper?

Do you gift wrap?

Can I recycle my packaging?

I have a problem with a product I bought in person. Who do I talk to?

General Product Information

What do I need to know about the delivery of my cheese hamper?

When will my cheese expire? What is the 'best before' date?

Is it safe to send a cheese hamper as a gift in the mail?

When will my cheese hamper arrive?

Where can I ship my cheese hampers to?

Chilled Products

What oven (fan-forced or conventional) do recipes use?

What measurements are used in recipes?

Recipe Enquiries

Product & Recipe Enquiries

Can I meet Maggie on my visit?

How do I book an experience at The Farm Shop?

Do I have to book to visit The Farm Shop?

How do I contact The Farm Shop?

Maggie’s Farm Shop

How do I contact The Farm Eatery?

How do I book a reservation at The Farm Eatery?

The Farm Eatery

What is The Orchard House?

How do I book accommodation at The Orchard House?

The Orchard House

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