We have a range of delivery options to suit your needs ...

We have a range of delivery options to suit your needs!&#xA0;<img src="https://attachments.gorgias.help/0e8PW74oWEw2DnpG/hc/eynJd7Og4379ERow/2025050604-e1d1b8d7-4399-4710-b7c3-89dd1be0dc81-322c95cc-9d38-4d15-8d23-56c00efa94b9.png" id="isPasted" class="fr-fic fr-dii" style="width: 176px;">STANDARD DELIVERY: Free<ul><li style="font-size: 16px;">Shipped with Australia Post</li><li style="font-size: 16px;">Track via live link or your <a href="https://corporate.maggiebeer.com.au/" class="fr-green">Corporate Account</a></li><li style="font-size: 16px;">Proof of delivery available on request</li><li style="font-size: 16px;">Non-chilled hampers only</li><li style="font-size: 16px;">More information: <a href="https://maggie-beer.gorgias.help/en-US/standard-delivery-with-australia-post-1318051" class="fr-green">Standard Delivery with Australia Post</a></li></ul> EXPRESS DELIVERY: $15 per hamper<ul><li style="font-size: 16px;">Shipped with Australia Post Express</li><li style="font-size: 16px;">Discounted rate for Corporate orders</li><li style="font-size: 16px;">Track via live link or your <a href="https://corporate.maggiebeer.com.au/" class="fr-green">Corporate Account</a></li><li style="font-size: 16px;">Proof of delivery available on request</li><li style="font-size: 16px;">Non-chilled hampers only</li><li style="font-size: 16px;">More information: <a href="https://maggie-beer.gorgias.help/en-US/express-delivery-with-australia-post-1318050" class="fr-green">Express Delivery with Australia Post</a></li></ul>&#xA0;<img src="https://attachments.gorgias.help/0e8PW74oWEw2DnpG/hc/eynJd7Og4379ERow/2025050604-3de1e1a4-96b8-4b4d-a80d-d95f41a3a47c-b2d08a0f-519f-4ae8-a17a-68df7020853e.png" id="isPasted" class="fr-fic fr-dii" style="width: 152px;">CHILLED DELIVERY: From $16.95 per hamper<ul><li style="font-size: 16px;">Shipped to select areas, with Home Delivery Services (HDS)</li><li style="font-size: 16px;">Track via live link or your <a href="https://corporate.maggiebeer.com.au/" class="fr-green">Corporate Account</a></li><li style="font-size: 16px;">More information: <a href="https://maggie-beer.gorgias.help/en-US/chilled-delivery---cheese-hampers-1395807" class="fr-green">Chilled Delivery - Cheese Hampers</a></li></ul>&#xA0;<img src="https://attachments.gorgias.help/0e8PW74oWEw2DnpG/hc/eynJd7Og4379ERow/2025050604-06fb5dfb-66a5-4efb-84f4-f74ca7844c9a-logo_tnt.png" style="width: 127px;" class="fr-fic fr-dib fr-fil">BULK DELIVERY: Price Varies<ul><li style="font-size: 16px;">Shipped with TNT; conditions apply</li><li style="font-size: 16px;">&#xA0;Our team will reach out if your order qualifies</li></ul>&#xA0;<hr>&#xA0;FURTHER INFORMATION<a href="https://maggie-beer.gorgias.help/en-US/how-can-i-track-my-corporate-order-1318073" class="fr-green">How do I track my corporate order?</a><a href="https://maggie-beer.gorgias.help/en-US/what-information-do-you-need-for-a-bulk-order-1399398" class="fr-green">What information do you need for a bulk order?</a><a href="https://maggie-beer.gorgias.help/en-US/how-can-i-ensure-smooth-delivery-when-sending-multiple-hampers-to-one-address-1318118" class="fr-green">How do I ensure smooth delivery when sending multiple hampers to one address?&#xA0;</a><a href="https://maggie-beer.gorgias.help/en-US/how-can-i-place-a-corporate-order-1318075" class="fr-green">How do I place a corporate order?</a>

What corporate delivery options do you offer?

To ensure a successful delivery, please make sure to include the following information ...

To ensure a successful delivery, please make sure to include the following information!<ul data-end="855" data-start="161"><li style="font-size: 16px;">Attention Delivery: Please complete this field with a contact or department name. For multiple hampers to one address, enter a generic contact like &quot;Reception&quot; or &quot;Concierge&quot; to streamline delivery.</li></ul><img src="https://attachments.gorgias.help/0e8PW74oWEw2DnpG/hc/eynJd7Og4379ERow/2025050501-8c26f1b7-1744-44ba-8254-d3ff326d3569-mbbo_attention_delivery.png" style="width: 232px;" class="fr-fic fr-dib"> <ul><li data-end="243" data-start="161" style="font-size: 16px;" id="isPasted">Company Name: Make sure to include the company name in the delivery address.</li></ul><img src="https://attachments.gorgias.help/0e8PW74oWEw2DnpG/hc/eynJd7Og4379ERow/2025050501-9a8a0c7c-0860-48f8-87da-aa564ee04732-mbbo_company.png" style="width: 223px;" class="fr-fic fr-dib"> <ul><li data-end="644" data-start="388" style="font-size: 16px;">Street Address 1 Field: This field must be completed with the relevant details, such as &quot;Level 4, 123 John Street.&quot; Our system groups orders based on this field, so it&apos;s crucial to fill it out correctly when levels or specific locations are involved.</li></ul><img src="https://attachments.gorgias.help/0e8PW74oWEw2DnpG/hc/eynJd7Og4379ERow/2025050501-3d44e710-feb0-470e-b9ed-514c4d14cfc9-mbbo_street_address.png" style="width: 200px;" class="fr-fic fr-dib"> <ul><li style="font-size: 16px;">Delivery Instructions: If applicable, include suite numbers, level numbers or specific department information in the delivery instructions.</li></ul><img src="https://attachments.gorgias.help/0e8PW74oWEw2DnpG/hc/eynJd7Og4379ERow/2025050501-979d3dd3-4f32-4a72-9163-0e9bed83e125-mbbo_delivery_instructions.png" style="width: 255px;" class="fr-fic fr-dib"> Feel free to check with our team if you would like to confirm any details prior to dispatch - they are happy to help!&#xA0;<div class="flex max-w-full flex-col flex-grow"><div class="min-h-8 text-message flex w-full flex-col items-end gap-2 whitespace-normal break-words text-start [.text-message+&amp;]:mt-5" data-message-author-role="assistant" data-message-id="fabd016f-3056-4e27-9268-537de6a30ae4" data-message-model-slug="gpt-4o-mini" dir="auto"><div class="flex w-full flex-col gap-1 empty:hidden first:pt-[3px]"><div class="markdown prose w-full break-words dark:prose-invert dark">&#xA0;<hr>&#xA0;FURTHER INFORMATION<a href="https://maggie-beer.gorgias.help/en-US/how-can-i-place-a-corporate-order-1318075" class="fr-green">How do I place a corporate order?</a>&#xA0;<a href="https://maggie-beer.gorgias.help/en-US/what-corporate-delivery-options-do-you-offer-1318106" class="fr-green">What corporate delivery options do you offer?&#xA0;</a><a href="https://maggie-beer.gorgias.help/en-US/how-do-i-track-my-order-1318126" class="fr-green">How do I track my order?</a></div></div></div></div>

What information do I need to include if I am shipping to a business?

When sending multiple hampers to the same address, please fill in the "Attention Delivery" field with ...

When sending multiple hampers to the same address, please fill in the &quot;Attention Delivery&quot; field with a contact or department name (e.g., &quot;Reception&quot; or &quot;Concierge&quot;) to streamline delivery. If this field is left blank, our system will use the first recipient&#x2019;s name as the addressee for all hampers. While we try to adjust this before dispatch, it may not always be possible. However, individual recipient names will still appear on the consignment label for clarity. <img src="https://attachments.gorgias.help/0e8PW74oWEw2DnpG/hc/eynJd7Og4379ERow/2025050501-9eb1c150-7a84-4d5d-b71b-3b446c423805-mbbo_attention_delivery.png" style="width: 300px;" class="fr-fic fr-dib"><div class="flex max-w-full flex-col flex-grow"><div class="min-h-8 text-message flex w-full flex-col items-end gap-2 whitespace-normal break-words text-start [.text-message+&amp;]:mt-5" data-message-author-role="assistant" data-message-id="fabd016f-3056-4e27-9268-537de6a30ae4" data-message-model-slug="gpt-4o-mini" dir="auto"><div class="flex w-full flex-col gap-1 empty:hidden first:pt-[3px]"><div class="markdown prose w-full break-words dark:prose-invert dark">&#xA0;<hr>&#xA0;FURTHER INFORMATION<a href="https://maggie-beer.gorgias.help/en-US/how-can-i-place-a-corporate-order-1318075" class="fr-green">How do I place a corporate order?</a>&#xA0;<a href="https://maggie-beer.gorgias.help/en-US/what-information-do-i-need-to-include-if-i-am-shipping-to-a-business-1318128" class="fr-green">What information do I need to include if I am shipping to a business?</a><a href="https://maggie-beer.gorgias.help/en-US/what-information-do-you-need-for-a-bulk-order-1399398" class="fr-green">What information do you need for a bulk order?</a></div></div></div></div>

How do I ensure smooth delivery when sending multiple hampers to one address?

If your order hasn't been shipped yet, please contact us as soon as possible with the correct address and ...

If your order hasn&apos;t been shipped yet, please contact us as soon as possible with the correct address and we&apos;ll update it for you.If your order is already on its way, we will do our best to assist. We can request our courier partner to return the order and if successful, we&#x2019;ll resend it to the correct address for a small redelivery fee.Please note, if the hamper is delivered to the wrong address, we will be unable to retrieve it or offer a refund. To avoid any issues, we recommend double-checking the delivery address before completing your order.We&apos;re here to make sure your gifting experience goes smoothly!<div class="flex max-w-full flex-col flex-grow"><div class="min-h-8 text-message flex w-full flex-col items-end gap-2 whitespace-normal break-words text-start [.text-message+&amp;]:mt-5" data-message-author-role="assistant" data-message-id="fabd016f-3056-4e27-9268-537de6a30ae4" data-message-model-slug="gpt-4o-mini" dir="auto"><div class="flex w-full flex-col gap-1 empty:hidden first:pt-[3px]"><div class="markdown prose w-full break-words dark:prose-invert dark">&#xA0;<hr>&#xA0;FURTHER INFORMATION<a href="https://maggie-beer.gorgias.help/en-US/who-can-i-contact-for-assistance-with-my-corporate-order-1318149" class="fr-green">Who do I contact for assistance with my corporate order?</a>&#xA0;<a href="https://maggie-beer.gorgias.help/en-US/how-can-i-track-my-order-1318073" class="fr-green">How do I track my order?&#xA0;</a><a href="https://maggie-beer.gorgias.help/en-US/what-information-do-i-need-to-include-if-i-am-shipping-to-a-business-1318128" class="fr-green">What information do I need to include if I am shipping to a business?</a></div></div></div></div>

What should I do if I entered the wrong delivery address?

You can track your order by logging into your Corporate Account and navigating to Saved & Past Orders. Additionally ...

You can track your order by logging into your <a href="https://corporate.maggiebeer.com.au/" class="fr-green">Corporate Account</a> and navigating to&#xA0;Saved &amp; Past Orders.Additionally, once your order is dispatched, you will receive an email notification with tracking details. If your order includes multiple delivery addresses, you will receive a separate tracking email for each shipment.If you prefer not to receive tracking emails, you can opt out when placing your order.&#xA0;<hr>&#xA0;FURTHER INFORMATION<a href="https://maggie-beer.gorgias.help/en-US/what-corporate-delivery-options-do-you-offer-1318106" class="fr-green">What corporate delivery options do you offer?</a><a href="https://maggie-beer.gorgias.help/en-US/how-can-i-place-a-corporate-order-1318075" class="fr-green">How do I place a corporate order?</a><a href="https://maggie-beer.gorgias.help/en-US/how-can-i-ensure-smooth-delivery-when-sending-multiple-hampers-to-one-address-1318118" class="fr-green">How do I ensure smooth delivery when sending multiple hampers to one address?</a>

How do I track my corporate order?

Starting from 20+ hampers to one address in metro-areas, your order may qualify for bulk delivery. Our team will ...

Starting from 20+ hampers to one address in metro-areas, your order may qualify for bulk delivery. Our team will be in contact if your order qualifies, with the following questions:<ul><li id="isPasted" style="font-size: 16px;">Is there a forklift available?</li><li style="font-size: 16px;">Are there any vehicle height restrictions?</li><li style="font-size: 16px;">Will the hampers need to be taken upstairs? If so, how many levels?</li><li style="font-size: 16px;">Is there an elevator available?</li><li style="font-size: 16px;">Are there any other special delivery instructions?</li></ul>Please note that, as your order will be shipped on a pallet, the driver may require assistance at the time of delivery.<ul><li style="font-size: 16px;">Could you provide a contact name and phone number to share with the driver?</li></ul>&#xA0;<hr>&#xA0;FURTHER INFORMATION<a href="https://maggie-beer.gorgias.help/en-US/what-corporate-delivery-options-do-you-offer-1318106" class="fr-green">What corporate delivery options do you offer?</a><a href="https://maggie-beer.gorgias.help/en-US/how-can-i-place-a-corporate-order-1318075" class="fr-green">How do I place a corporate order?</a><a href="https://maggie-beer.gorgias.help/en-US/how-can-i-ensure-smooth-delivery-when-sending-multiple-hampers-to-one-address-1318118" class="fr-green">How do I ensure smooth delivery when sending multiple hampers to one address?</a>

What information do you need for a bulk order?

We’re here to help! Click "Contact Us" to send our team a message.

If you have an existing order, please include your invoice number. For order issues, kindly attach any photos to help our team.

We’re here to help!
Our friendly team is available Monday to Friday from 9am to 5pm Sydney time, excluding public holidays.

Welcome to the Maggie Beer Products Help Centre!

Delivery & Tracking

Corporate Enquiries

Corporate Delivery Information

How do I place a corporate order?

How do I set up a corporate account?

My international phone number is not being accepted?

What are the payment options for corporate orders?

Why can't I find the hamper I want to order?

What do I need to know about ordering a chilled corporate hamper?

Can I order a custom corporate hamper?

Is my order eligible for a bulk discount?

Who do I contact for assistance with my corporate order?

Corporate Orders & Information

How do I add my logo (branding) to my corporate hampers?

Can I personalise the card message for each hamper?

Can I send my own cards to be included with my hampers?

Can I include additional items in my hampers?

Corporate Branding Enquiries

What are the recommended last order dates for corporate Christmas hampers?

Can I place a corporate order now for delivery closer to Christmas?

What do I need to know about corporate Christmas deliveries?

Can I send you additional items to include in my corporate Christmas hamper order?

When will my Christmas corporate order be dispatched?

A Very Corporate Christmas

How can I talk to a real person?

I haven't yet received a response to my enquiry?

How can I share my experience and feedback?

Are you able to provide a donation for our fundraiser?

General Information

How do I place an order?

Can I place an order from outside Australia?

Can I ship to multiple addresses?

Do I need an account to checkout?

Why can I not confirm my order?

Can I add a gift card and message to my order?

Does my card message have to be typed in English?

Why can I not select my required suburb?

Why can I not select a preferred date?

Why are there no shipping options available?

Before Ordering

Can I edit or make changes to my order once it has been placed?

How do I know my order has been placed?

I haven't received a confirmation email?

I have a duplicated order, what can I do?

After Ordering

Placing an Order

Which payment methods do you accept?

What is PayPal?

What is Afterpay?

What is zipPay?

What is Google Pay?

What is Apple Pay?

Payment Methods

Do you include the invoice in the delivery?

How do I know my credit card details are safe?

Will my order be processed in AUD?

Why haven't I been charged 10% GST on my hamper?

My credit card details are being declined. Why?

Why do I have a payment pending on my account statement?

Payment Support

Do you have any current promotions or discounts?

Why is my discount code not working? How to apply a code.

Can I use my online gift voucher at any of Maggie's venues?

My gift voucher does not work. What do I do?

Gift Vouchers & Promotions

How do I sign up to Maggie's Food Club?

What are the benefits of being a Maggie Food Club member?

How do I reset my password?

Why do I keep getting emails from Maggie Beer Products?

Why do I keep receiving promotional emails / texts from you?

How do I unsubscribe?

What happens when I cancel my membership?

My Account: Maggie's Food Club

Payment & Account Support

What does "dispatch" mean?

When will you dispatch my order?

Where are my items shipped / dispatched from?

Why am I being charged shipping per product?

Will all of my ordered items arrive together?

Do you contact the recipient? What notifications do you send?

Will the delivery driver call upon arrival?

What if no one is available at the delivery address at the time of delivery?

I have received a delivery notification, but what does it mean?

Can I choose when my order is delivered?

Can I request a specific time of delivery for my order?

Do you deliver to PO Boxes and Parcel Lockers?

What Is Authority to Leave (ATL)?

What is a Proof of Delivery (POD)?

What is the Australia Post App?

Are there any shipping delays?

How long does delivery take?

How do I track my order?

General Shipping & Tracking Information

What delivery options do you offer and what do they cost?

Standard Delivery with Australia Post

Express Delivery with Australia Post

Same Day, Next Business Day & Preferred Day Delivery (SYD)

Preferred Day Delivery - BNE & MEL

Chilled Delivery - Cheese Hampers

Weekend Delivery

Click & Collect

International Delivery - NZ Only

Delivery Options

Can I have my order delivered to a hospital?

My order hasn't arrived yet. What can I do?

Can I redirect my order to a new address after it has been dispatched?

Why is my tracking currently unavailable?

Why is my order awaiting collection from the Post Office (LPO)?

What are "Delivery Instructions" and why were they not followed?

Why didn't the courier leave my parcel, even with authority to do so?

My order has been "Returned To Sender". What happens now?

I think my order was delivered to the wrong address, what can I do?

Who sent me my lovely gift?

Delivery Issues & Questions

Shipping: Dispatch & Delivery

Why have you asked me for photos?

My order arrived damaged / faulty. What can I do?

I received an incorrect item. What can I do?

There is an item missing from my order. What can I do?

The cardboard of my order arrived torn. Why?

Damaged, Faulty & Incorrect Items

Why have I been charged a redelivery / returns fee?

How long will it take for me to receive my refund?

How will I receive my refund?

How do I return my purchase if I change my mind?

Can I return or exchange my cheese hamper?

Returns & Cancellations

Order Issues & Resolutions

Where can I buy the keto gummies I'm seeing advertised?

The item I want is out of stock, will it be available soon?

Why have you substituted an item in my hamper?

What do you mean by "short date, still great"?

What is the shelf-life of your products, when do they expire?

Do your products cater to allergies or dietary requirements?

Where can I buy Maggie's products in-store?

How can I buy your products at wholesale?

Why can't I order your fridge / freezer items online?

Can I modify or customise a hamper?

Can I add a pantry item to a hamper?

Do you gift wrap?

Can I recycle my packaging?

I have a problem with a product I bought in person. Who do I talk to?

General Product Information

What do I need to know about the delivery of my cheese hamper?

When will my cheese expire? What is the 'best before' date?

Is it safe to send a cheese hamper as a gift in the mail?

When will my cheese hamper arrive?

Where can I ship my cheese hampers to?

Chilled Products

What oven (fan-forced or conventional) do recipes use?

What measurements are used in recipes?

Recipe Enquiries

Product & Recipe Enquiries

Can I meet Maggie on my visit?

How do I book an experience at The Farm Shop?

Do I have to book to visit The Farm Shop?

How do I contact The Farm Shop?

Maggie’s Farm Shop

How do I contact The Farm Eatery?

How do I book a reservation at The Farm Eatery?

The Farm Eatery

What is The Orchard House?

How do I book accommodation at The Orchard House?

The Orchard House

Visit Us!