I think my order was delivered to the wrong address, what can I do?Updated 8 days ago
Our freight partners prioritise the successful delivery of your order; however, errors can sometimes occur. In such cases, our friendly Customer Service Team is here to help!
To best assist you, please confirm the following information before contacting our team:
- The "ship to" address on your confirmation/invoice is correct.
- Your live tracking link indicates that your parcel was delivered to a physical address and not a collection point, such as a local Post Office.
- The delivery address is recognisable based on the Proof of Delivery provided (for example, it is not in a neighbour's yard).
If you have verified the above points and still believe that your delivery was made to the wrong address, please reach out to our team with the following information:
- A copy of your order number (which begins with MBBO, MBP or MB); and
- Any additional details regarding the issue.
With this information, our team can initiate an investigation with our courier partner and guide you on the next steps.
Please note: If it is confirmed that the delivery address provided at checkout was incorrect and that a successful delivery was completed to that address, we cannot arrange for a courier to collect or redeliver the order. Once a delivery has been successfully made to the address provided, Maggie Beer Products is unable to collect or provide compensation.
FURTHER INFORMATION
Can I redirect my order to a new address after it has been dispatched?